FAQ’s

standard shipping

Orders placed using this service will typically arrive within 3-

5 business days (excluding weekends, public holidays, and

federal holidays). You will be able to track your order through

USPS. 

(Due to the current pandemic most orders will be delayed while Los Angeles is on lockdown)

 $9

priority shipping

Orders placed using this service will typically arrive within 2-

3 business days (excluding weekends, public holidays, and

federal holidays). You will be able to track your order through

USPS.

(Due to the current pandemic most orders will be delayed while Los Angeles is on lockdown)

$15

overnight (express) shipping

Orders placed using this service will arrive the following day

if placed before 12:00 PM PST. If the order is placed after

12:00 PM PST with this service, it will arrive 1 day after the

following day (excluding weekends, public holidays, and

federal holidays).

(Due to the current pandemic most orders will be delayed while Los Angeles is on lockdown)

$30 

international shipping

Orders placed using this service will arrive within 7-20

business days (excluding weekends, public holidays, and

federal holidays). Price may vary based on distance and

weight of package. Additional taxes, duties, or customs may

be charged for some orders however you are responsible for

these additional fees.

(Due to the current pandemic most orders will be delayed while Los Angeles is on lockdown)

$24

281-819.3522

Oh no! We’re sorry to hear that. Please check your shipping method and confirm that the shipping time frame has passed. If the timeframe has passed, email us at [email protected] with your order number.

Of course! Once your order has shipped, you’re automatically sent an email with your tracking number.

Unfortunately, orders are no longer eligible for cancellation after they have been placed. If you would like to change size/color please contact us via email and we will try our best to meet your needs.

Email us at [email protected] as soon as possible.

Always triple check orders before you place them! If your order has not shipped, we may be able to help. But we can’t make any promises. You can email [email protected] with your order number and we’ll see if we’re able to help.

You should’ve shopped sooner! JK, but seriously, there are 3 things you can do to be notified when an item is restocked:

  1. If the item is still online, go the product and enter your email to be
    notified when an item is restocked.
  2. Sign up for the company email newsletter (found at the bottom of
    our website). Some of our newsletters share items that have been
    restocked.
  3. Follow us on Instagram: https://www.instagram.com/moodboutique_htown/. Here, we post items that
    have been restocked.

At this age, you should know your shipping address. JK, we know mistakes happen. If your order has not shipped, we may be able to help. But we can’t make any promises. You can e-mail [email protected] with your order number and we’ll see if we’re able to help.

At this time, we do not offer refunds.

We do not accept return orders.

If you received the wrong item, firstly, we apologize! E-mail [email protected] with your order number, incorrect item, and what you are missing from your order. We will take care of you!